Privacy

DwellDue is operated by SchlappyTools LLC, a North Carolina limited liability company, at 4030 Wake Forest Road Ste 349, Raleigh, NC 27609. When this page says "we", that is who it means.

We need your address to tell you anything useful about your house, so we ask for it and then look it up in public records. We do not sell your data, we do not share it with advertisers, and we do not run ad trackers. You can delete everything at any time from Settings, and it is actually deleted.

This page describes what the product genuinely does today. It is written to be read, not to protect us.

• Your account. Email address, and your name if you sign in with Google.
• Your home. The address you enter, and what public records say about the property: year built, size, foundation, roof, heating and cooling, and similar basics.
• What you tell us. The systems and appliances you record, their ages and brands, what maintenance you have done, your notes, and anything you report through "I noticed something".
• Photos you take. Pictures of shutoffs, labels, model plates or anything else you record against a place in your home. These are stored privately: they are never publicly reachable, and viewing one goes through a link that expires in ten minutes.
• Who has worked on your house. If you record that a professional did a job, we keep the company name, what it cost, and any phone number you add, so you can find them again. We do not contact them and we do not tell them about you.
• Usage. Which pages and recommendations you open, and whether you mark something as new to you. We use this to work out whether the product is teaching people anything. Your browser keeps one small cookie of ours holding a random id, so that the visits you make before you sign up can be recognised as the same person once you do. It holds nothing else, and it is not used for advertising.
• Which areas get looked up. When an address is looked up — including on the preview screen, before there is an account — we keep a record of the state and the five-digit postcode, whether we could find the property, and which public source answered. This is how we decide which county's records to add next. The house number and street are not part of that record, there is no account or session attached to it, and it cannot be traced back to a person or a household.
• If you turn them on. Notification preferences and, for browser notifications, the subscription token your browser issues.

We do not ask for payment details, because there is nothing to pay for yet.

Your address or coordinates are sent to these services so we can look up facts about your property. Each receives only what it needs, and none of them are told who you are.

• United States Census Bureau, to standardise your address and turn it into coordinates.
• Your county assessor, currently Mecklenburg County in North Carolina, for property records and building permits.
• FEMA and the United States Geological Survey, for flood zone and ground elevation, using coordinates only.
• The National Weather Service, for the forecast at your coordinates.
• RentCast, only if property records are unavailable in your area and we have it configured.
• Google Places, or Radar, while you are typing an address, to offer suggestions. They receive the partial text you have typed so far. This happens on the address screen before you have an account, and it is the one place where information leaves us before you have decided to use the product.

These also handle data for us:

• Supabase stores the database and handles sign-in.
• Anthropic processes assistant conversations. If you use the assistant, it receives your question, your city and state, and details of the systems being discussed. It is not given your street address. If you upload a photo or an inspection report, that file is sent for analysis.
• Resend sends reminder emails, so it receives your email address.
• Netlify hosts the site, so it handles every request and sees the usual server log information, including your IP address.
• PostHog is where we read the usage described above. It receives the name of the action you took, the identifier of your account and home, and your IP address, which it turns into a rough location. We use it to see where people get stuck, and for nothing else.
• PostHog session recording. While this is an open beta we also record how pages are used: what you click, how you move through a page, and where you stop. This is how we find the parts that do not work without asking you to describe them. Everything you type is hidden before the recording leaves your browser — your address, your name, your email and anything you write are replaced with blocks and are never sent. Web addresses are stripped of anything after the question mark for the same reason, so the address you enter on the start page is not carried in one. What a recording does show is the page as it was drawn, which can include facts about your property that came from public records. Recordings are kept for as long as PostHog's default retention allows and are used only to fix the product. We will turn this off when the beta ends, and you can stop it at any time by turning on Do Not Track in your browser, or by asking us.
• Our own error reporting. When something breaks, the error and the identifiers of the account and home involved are sent to a private channel we watch. It is not used for anything but fixing the fault.
• The Consumer Product Safety Commission is queried for safety recalls by product type and brand. Nothing about you is sent.

We do not sell your information, and we do not share it with advertisers or data brokers.

It is reasonable to wonder what happens to a product like this once it has users. Two things are worth saying plainly, and we would rather commit to them now than leave them vague.

We will not sell your data, and we will not hand your details to a contractor unless you ask us to. If we ever build a way to connect you with somebody local, it will work by you choosing to make contact, not by us passing your address to companies who paid for it.

We may one day take money from contractors to advertise here. If that happens, paid placement will be labelled as such wherever it appears and never presented as an unbiased recommendation, and it will not change what the maintenance guidance says. Being paid to tell you something is different from being paid to be seen, and only the second is on the table.

If either of those ever stops being true, we will say so in the product before it changes, not by quietly editing this page.

If you invite someone into your household, they can see that home and everything recorded against it, including your notes and maintenance history. You can remove them at any time from Settings. Invite carefully, because it is the same view you have.

Your data stays until you delete it. Deleting a home removes its property records, systems, maintenance history, notes, issues, timeline, notifications, contractor records and any photos you uploaded, including the image files themselves rather than just the rows pointing at them. Deleting your account removes your homes and your profile.

Usage statistics are kept after deletion so we can still tell whether the product works, and they remain linked to an account identifier rather than being anonymised. If you would rather those went too, email us and we will remove them.

• Correct anything we got wrong about your house, at any time, from My Home. Your answer always overrides public records.
• Delete a home or your whole account from Settings.
• Turn off email and browser notifications from Settings, or from the unsubscribe link at the bottom of any email we send. That link works without signing in.
• Ask us for a copy of your data, or for its deletion, by email.

If you are in California, or somewhere else with similar rules, these are the rights those laws give you and you do not need to cite a law to use them. Just ask.

Access is enforced in the database itself, so one household cannot read another's data even if the application has a bug. Traffic is encrypted. That said, this is an early product built by a very small team, it has not had an external security audit, and you should weigh that before you record anything you would be upset to lose or expose.

This is a product for homeowners and is not intended for anyone under 13. We do not knowingly collect their information.

If this changes in a way that matters, we will say so in the product rather than quietly editing this page.

Questions, corrections, or a deletion request: [email protected], or write to SchlappyTools LLC, 4030 Wake Forest Road Ste 349, Raleigh, NC 27609.